Your pet is important to us. Because we care, we want to assure you that every effort will be taken to make sure your pet's visit is as pleasant as possible. For that reason, we would like to make you aware of our shop's policies.
All pets must be current on their rabies vaccination. It is Missouri state law that pets must be vaccinated for rabies BY A VETERINARIAN. We do require proof and will only accept the paperwork from your vet. Sorry we cannot accept self vaccinated pets.
We are BY APPOINTMENT ONLY. Due to the nature of one on one grooming, we do not accept walk ins. You must make an appointment for ANY grooming services.
If there is an issue with the groom, please inform us within 24 hours so we can try to resolve the problem. No refunds.
Due to insurance regulations, pet owners are not allowed to help or "hang out" in the grooming area.
We do not tranquilize nor will we groom any pet that has been given sedatives by their owner, vet or otherwise.
Please let us know if your pet has any medical conditions BEFORE we begin the groom.
Pets with fleas and/or ticks will be treated at the pet owner's expense.
If you cannot keep your appointment, please give us 24 hours notice. We understand emergencies and life happens and we will try to work with you but not on a continued basis. There is a $25 fee for no show appointments and appointments missed without giving 24 hours notice. NEW clients who no show or cancel without giving 24 hours notice will NOT be rescheduled.
Please call if you are going to be more than 15 minutes late. We may need to reschedule your appointment if you're running late. Since we are by appointment only, we have a set amount of time for each appointment. If you are late, that runs into the next pet's appointment, which isn't fair to them.
We will not brush out severely matted pets. We will suggest a shave down and let the hair regrow. We can show you the proper way to brush your pet and which tools you need to maintain a longer haircut if that's your preference. In some cases of severely matted coats, we may refuse the groom and refer you to a groomer with a veterinarian on staff, for everyone's safety.
All pets must come in leashed, in a carrier or carried in. NO LOOSE PETS PERMITTED! If you do not have a leash, come in and ask to borrow one.
Any pet showing aggression or biting may be refused service in the interest of safety for all involved.
It is your legal responsibility to disclose if your pet has ever bitten anyone in the past including another groomer.
Your pet must be picked up within an hour of their finished appointment time unless PRIOR arrangements have been made. We will give you an estimated finish time at drop off and call when ready. Please pick up within an hour after your pet is ready. Dogs left for several hours or after our closing time for that day, will be charged a late pick up fee of $10 AN HOUR, in addition to your grooming fee.
Payment is expected at time services are rendered.
We reserve the right to refuse service at any time for any reason. Your pet's safety is our #1 concern.
These policies are in place to make this a successful business in addition to making your furry friends look and feel great!